Refund Policy

1. Summary

You can cancel your subscription at any time with no penalties. If you are a first-time subscriber, your first purchase is refundable within 14 days of payment subject to the fair-usage condition detailed below.

2. Subscriptions and Billing

Halvin plans are billed on a recurring monthly basis and charged in advance via Stripe. Your subscription will renew automatically at the start of each monthly billing period until cancelled.

3. Cancel Anytime

You may cancel your subscription at any time via your account billing settings or through the Stripe customer portal. When you cancel, cancellation takes effect at the end of the current paid period.

You will retain full access to your plan features until the end of the paid period, and no further charges will be billed after that date.

4. 14-Day Money-Back Guarantee (First Purchase)

We offer a 14-day money-back guarantee for first-time subscribers to Halvin. You may request a full refund of your initial subscription fee if all of the following conditions are met:

The refund request is submitted within 14 days of the initial subscription payment, and fewer than 10 tasks have been run on the account.

Approved refunds will be credited back directly to the original payment method through Stripe.

5. No Pro-Rata Refunds for Subsequent Billing

Beyond the initial 14-day money-back guarantee period for your first subscription purchase, Halvin does not issue pro-rata refunds for partial months or unused days remaining in a billing cycle upon cancellation.

6. EU and UK Consumer Right of Withdrawal

Under consumer protection regulations in the European Union and the United Kingdom, consumers normally have a statutory 14-day right of withdrawal from distance service contracts.

For digital services, by subscribing to Halvin and beginning to use the coding agent immediately upon purchase, you expressly request that service performance begin immediately and acknowledge that you lose this withdrawal right once the digital service has begun or is fully performed.

7. Failed Payments and Dunning

If a subscription renewal charge fails, Stripe will automatically retry the transaction according to standard dunning schedules and send notification emails.

If payment cannot be completed following retry attempts, your plan access will be suspended. Your account data will be retained in accordance with our Privacy Policy.

8. Upgrades, Downgrades and Plan Changes

Plan upgrades, downgrades, and tier switches are handled according to standard Stripe proration rules.

Upgrades take effect immediately with a prorated charge applied for the remainder of the current cycle. Downgrades take effect at the conclusion of the current billing cycle. Mid-cycle changes are not eligible for cash refunds, unless qualifying under the initial 14-day first-purchase guarantee.

9. Chargebacks and Billing Disputes

If you have questions about a charge on your statement, please email support@halvin.dev before filing a dispute with your bank or credit card company so we can resolve the issue promptly.

We actively dispute unjustified or fraudulent chargebacks through Stripe, and accounts associated with chargebacks may be suspended pending investigation.

10. How to Request a Refund

To request a refund under our 14-day guarantee, email support@halvin.dev from the email address registered to your Halvin account, referencing your Stripe receipt or invoice number, or initiate a request via the Stripe customer portal.

Approved refunds are processed to your original payment method in 5–10 business days.